Privacy Policy
PRIVACY POLICY
Alzan Studios, Inc., for itself and on behalf of all current and future affiliates, subsidiaries, and partners (“Alzan Studios”) has established this privacy policy (the “Privacy Policy”) to describe how we collect, use, disclose and transfer the information you provide by accessing or using an Alzan Studio game or other application, the Alzan Studios website, Alzan Studios mobile applications or other Alzan Studios services on any virtual reality (“VR”) device, computer, mobile phone, tablet, console or other device (each a "Service" or the “Services”). While this Privacy Policy is intended to generally describe our privacy practices, more detailed or more specific information may be provided in conjunction with a particular Service that supplements the information available here.
Unless otherwise stated, this Privacy Policy does not apply to information we obtain from third parties. By accessing or using a Service, you are indicating your acknowledgment of and acceptance of this Privacy Policy, which may be modified from time to time without notice to you. Please read it carefully, and do not use any of our Services if you do not agree to the terms of this Privacy Policy.
PERSONAL AND NON-PERSONAL INFORMATION
We may collect personal and non-personal information from you in the course of your use the Services. “Personal Information” is information you provide to us which personally identifies you, such as your name, physical address, email address, phone number, credit card number and type (but only where we are processing payments at your request), gameplay statistics and other gameplay information, password, age/birthday, parent status, phone number, social media identifiers, and email or other contact addresses.
Aggregated Non-Personal Information is different from Personal information. “Aggregated Non-Personal Information” is information about our users, their computers or devices and/or use of a Service that are collected into groups so that it no longer reflects or references an individually identifiable user. This information may include, without limitation, information about use of a Service, Web pages viewed or used, Service content accessed or used, IP addresses and device identifiers, information about hardware or software used to access a Service, user location information, page views, app usage, customization settings relating to a Service, and other types of information we collect that cannot reasonably be used to identify you personally. Alzan Studios may collect and use Aggregated Non-Personal Information to improve a Service or for any other reason, at its sole discretion.
For certain Services, you may be able to opt out of collection of Personal Information via customization options provided through the Service. Please review the documentation for the Service at issue to determine whether an opt out is possible and, where opt out is an option, to locate instructions for doing so.
HOW WE COLLECT INFORMATION
Alzan Studios receives, stores, and processes information that you provide. Examples include when you: (i) purchase a game or register for a Service, (ii) fill in any form on one of our websites, apps or devices, (iii) purchase goods through a Service, (iv) sign up for email or text alerts, (v) link your account to a third party website (e.g. Facebook, Instagram, Amazon), (vi) post or share information on a Service, or (vii) contact us.
Alzan Studios may automatically collect information from your use of a Service. For example, Alzan Studios may automatically collect your gaming device model and hardware data, browser type, operating system, CPU speed, referring or exit pages, click patterns, and computer’s IP address. Alzan Studios may also automatically collect general information about use of a Service, such as the pages or other content viewed, the order of pages or other content viewed, the frequency of access, the time spent on a Service or portions thereof, and other similar user statistics. Alzan Studios may also use cookies or pixel tags/web beacons or other information tracking technologies (collectively “Collection Tools”) to enable users to specify unique preferences and to track user trends and patterns. Users may have the option of disabling Collection Tools via their browser preferences or other customization options. If you disable Collection Tools, please note that some parts of a Service may not function or may be considerably slower. As an automatic process, Alzan Studios may record IP address information, but does not ordinarily link IP addresses to users’ Personal Information, other than for statistical analysis as needed. However, Alzan Studios can and will use IP addresses or other information to identify a user when we, in our sole discretion, determine that it is necessary to enforce compliance with the Alzan Studios’ policies or to protect a Service, customers or others.
Alzan Studios may obtain information about you from third parties. For example, when you interact with us through a social media function such as a plug-in (e.g., a Facebook “like” button) then you may be permitting us to have on-going access to some information from your social network profile (such as your name, email address, your friend list, photo, age, gender, location, birthday, social networking ID, current city, the people/sites you follow, and so forth), to the extent allowed by your settings with the third party platform or site. We may also obtain information about you from a third-party data aggregator, cookie technology operator, advertising network, or another type of data company.
TYPES OF INFORMATION WE MAY COLLECT
Alzan Studios processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our Services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this Privacy Policy.
The personal data that we may collect includes:
• Name;
• Address;
• Email;
• Telephone number;
• IP address;
• Financial data for product or service purchases;
• browser type and version;
• time zone setting and location;
• browser plug-in types and versions; and
• operating system and platform.
HOW COOKIES WORK
We may use cookies to track certain information and to improve your experience with the Services. A 'cookie' is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.
Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimize user experience and for features and services to function properly.
Most web browsers allow some control to restrict or block cookies through the browser settings. However, if you disable cookies you may find this affects your ability to use certain parts of our website or Services. For more information about cookies visit https://www.aboutcookies.org.
HOW WE USE PERSONALLY IDENTIFYING INFORMATION ABOUT YOU
Alzan Studios may use the information we collect about you for a variety of business purposes such as billing, identification, authentication, communication, and general research. For example, we may use that information to:
• Provide a Service you have requested:
• Create an account on a Service if you have requested one;
• Personalize a Service we offer and the advertising displayed through a Service;
• Respond to your inquiries, requests, and comments;
• Allow you to participate in the interactive features of a Service;
• Provide technical support for a Service;
• Understand how a Service is used so that we can improve a Service provided to users;
• Send you Service-related communications, including announcements and administrative messages;
• Send you information about products, services and promotions relating to us or other companies or organizations that we work with; or
• Combine the information we collect or receive about you for any of the foregoing purposes.
HOW LONG DO WE KEEP YOUR DATA?
Alzan Studios only retains personal information for as long as is necessary. We keep personal information for as long as is required by applicable law. We keep your account information, like your name, email address, and password, for as long as your account is in existence because we need it to operate your account. Once you have canceled your account with us, any personally identifying information that you have disclosed through our Service will be retained for a period of 3 years after which it will be deleted. We also keep information about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm. Alzan Studios may also de-identify data such that it is no longer associated with you and Alzan Studios may keep this anonymized data for as long as it chooses, in its sole discretion.
How You Can Protect Your Personal Information
Certain Services provided by Alzan Studios may require password protection. Whether you are using a password to access our Services directly or through third-party platforms, your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your password to anyone. Alzan Studios will not contact you via email to ask for your username or password. If you do share your username and password or your Personal Information with others, remember that you are responsible for all actions taken in the name of your account. If your password has been compromised for any reason, you should immediately notify the entity you registered with to change your password. Please do not save your password on any public computers and remember to log out of your account on any shared devices to ensure another user does not provide, or obtain access to, your Personal Information.
Information that you share in forums, message boards, reviews, and suggestions or on any portion of a Service designed to allow you to communicate with other users, may be publicly accessible. Accordingly, the information you share may be read, collected or used by others, including Alzan Studios, for any purpose. Alzan Studios is not responsible for any information you share through publicly accessible portions of a Service or for the use of such information.
FRAUD PREVENTION AND ANTI-CHEATING PROCEDURES
Depending on the game or other Service you are using, Alzan Studios may utilize anti-cheating measures to ensure a fair gaming experience. Where these measures are in place, Alzan Studios strictly enforces prohibitions against cheating, hacking, account stealing, and any other unauthorized or fraudulent activity in connection with the Services. If you create an account with Alzan Studios, buy Alzan Studios products or services, play Alzan Studios’ games, or otherwise interact with the Alzan Studios on or through the Alzan Studios services, we may use a variety of anti-cheat and fraud prevention technologies to help us identify and prevent malicious activity. These services may collect and analyze data about the game or your computer or other device to detect cheating and may be provided by Alzan Studios or by third parties.
YOUR RIGHTS WITH RESPECT TO INFORMATION
If your jurisdiction provides you with the right to do so, and if you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as reasonably possible, unless there is a valid reason for not doing so, at which point you will be notified.
If you reside in a jurisdiction that allows you to request erasure of your personal data, to restrict processing, or to object to any direct marketing from us, we will do so at your request for any information we are not legally required to keep. Where applicable, you may also have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure. Please direct all requests relating to obtaining copies of and/or deleting your personal data to ACMaier@AlzanStudios.com.
E-mail Requests for Information
We may use links on a Service to provide you with the opportunity to contact us via e-mail or through other means to ask questions, request information, register or provide comments and suggestions. We may send you an email or text message as part of the registration verification process or to assist you in recovering a password at your request. However, we will never contact you via email to ask you for credit card information, bank account numbers or other sensitive financial information.
MAKING A COMPLAINT
Alzan Studios only processes your personal information in compliance with this Privacy Policy and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact us using the information provided in the “Contacting Us” section of this Privacy Policy.
Links to Other Sites
Alzan Studios is not responsible for the privacy practices or the content of any other web sites to which a Service links or which link to a Service. By clicking on a link, logo, advertisement or other item, please note that you may no longer be on a Service controlled by Alzan Studios. If the Service is being delivered through a browser, you can check what Internet site you are on by viewing the URL at the top and/or bottom of your browser. We encourage you to read the posted privacy statement of each new site or other service you are using at that time, as this Privacy Policy may not apply to such services.
YOUR RIGHTS WITH RESPECT TO PERSONAL INFORMATION
Certain jurisdictions such as the European Union and the State of California provide you with additional rights relating to your personal data. If your jurisdiction provides you with the right to do so, you may ask Alzan Studios to provide you with access to the personal information that Alzan Studios processes about you and to request information about:
• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source of data we receive
WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this Privacy Policy or where there is a legal requirement. In order to complete your order we may need to share some of your personal information with some fulfilment partners and couriers. Any processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this Privacy Policy, applicable data protection laws and any other appropriate confidentiality and security measures. Examples of how your information may be shared are:
• Corporate affiliates and change of control: We may share your personal information with our corporate affiliates and if Alzan Studios itself (or part of its business) is sold or otherwise changes control, owners would have access to your personal information for the uses set out herein.
• Service providers: We may share your personal information with suppliers who perform services on our behalf and have agreed in writing to protect and not further disclose your information.
• Payment service providers and vendors: If you order through our website, we may share your personal information with the payment service providers such as PayPal that you have ordered through. These third parties will process your personal information as data controllers in accordance with their own privacy policies. If you contact our consumer support, they may need to share information about your request with the relevant travel vendor in order to assist you.
• Business partners: We may share your personal information with various business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. Some of these business providers may include, Amazon, Inc., Facebook, Inc., Mailchimp, and their subsidiaries and affiliates. These business partners may use your personal information for online behavioral advertising purposes, or to offer you services or products that we believe you may be interested in. We may also share your information as otherwise described to you at the time of collection. For example, if you provide information to enter a sweepstakes, we may share your information with the promotional partners. We may also share anonymous aggregated usage information with partners.
• Information shared in public: If you provide us a review of our products or services, you authorize us to publish it on all our web sites under the screen name you provided. You also authorize us to aggregate it with other reviews.
• Authorities: We may disclose personal information if required by law, for example to law enforcement or other authorities. This includes court orders, subpoenas and orders arising from legal processes, and administrative or criminal investigations. We may also disclose your personal information if the disclosure is necessary for the prevention, detection or prosecution of criminal acts or to prevent other damage, or in response to a legal action or to enforce our rights and claims.
Security
We treat data as an asset that must be protected and use tools (secure socket layer (SSL) encryption, passwords, physical security, etc.) to protect your Personal Information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your Personal Information that they collect from a Service. We will use all commercially reasonable methods to keep Personal Information securely in our files and systems. Please note that with current technology, we cannot guarantee the security of your data from all possible attacks or intrusions on our servers or guarantee the security of your data as it travels over the Internet. Thus, you hereby release Alzan Studios from liability for any such possible attacks or intrusions that might compromise the security of your data.
Children
We do not use our Services to intentionally collect personal information from children without seeking any required parental approval in accordance with applicable legal and regulatory obligations, such as the U.S. Children’s Online Privacy Protection Act (“COPPA”). If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at ACMaier@AlzanStudios.com. After notification, we will delete such information from our files within a reasonable time.
Governing Law and International Users
Unless otherwise stated in the Service, each Service is controlled, operated and administered by Alzan Studios from its offices within the United States of America and this Privacy Policy is provided in accordance with and subject to applicable U.S. law. If you are based outside the United States and decide to access a Service from your location outside of the United States, you hereby agree to be subject to this Notice and waive all privacy-related rights in other jurisdictions that conflict with U.S. law or this Privacy Policy.
The terms of this Privacy Policy are governed by and in accordance with the laws of the State of Florida in the United States of America. You should not provide us with any Personal Information unless you consent to the application of United States law and, where applicable, Florida law, and to the use and disclosure of your information in accordance with the terms of this Privacy Policy.
Contacting Us
Please contact us if you have any questions about this Privacy Policy or if you believe Alzan Studios has not complied with this Privacy Policy with respect to your information by email at: ACMaier@AlzanStudios.com
CHANGES TO THIS PRIVACY POLICY
Please note that this policy may be amended from time to time without notice to you. You should check back for the most current version before relying on any of the provisions in this Privacy Policy as each update or amendment applies to your continued use of any Service we provide.
Last Updated: September 4, 2020